Frequently Asked Questions
Find answers to common questions about our collections and services
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our charts for the most accurate fit.
Are your materials sustainably sourced?
Yes, Raiz is committed to ethical fashion. We prioritize organic cotton, recycled fibers, and eco-friendly dyes in all our garments.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team.
How should I care for my Raiz apparel?
To maintain the longevity of your pieces, we recommend washing in cold water and air drying whenever possible. Specific instructions are on each garment's care label.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on the destination.
What should I do if I receive a damaged item?
Please contact us immediately at [email protected] with your order number and a photo of the defect. We will arrange a replacement at no cost.